Organizational Behavior

by (2012)
ISBN-10 0132834871 ISBN-13 9780132834872
194 Flashcards en notities
2 Studenten

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Samenvatting - Organizational Behavior

  • 1 chapter 1

  • What means Soft skills:
    working, communicating effectively, leadership and cultural awareness.
     
  • Employers claim that developing these interpersonal skills is essential for managerial effectiveness. Interpersonal skills is closely tied to the need for organizations to get and keep high performing employees. 

  • Henri Fayol wrote that all managers perform five management functions, but Today, we have condensed these to four. Give them both
    • planning, organizing, commanding, coordinating and controlling.
    • organizing, leading and controlling. 
  • 1.1 The importance of interpersonal skills

  • What is the importance of interpersonal skills?
    First of, since 1980 there has been more focus on understanding human behavior and its relationship with the effectiveness of managers. It has been shown that developing managers interpersonal skills helps organizations attract and retain high performing employees. Social relationships among coworkers and supervisors are related to job satisfaction, lower turnover of employees and low intentions to quit. Companies that are good places to work generate superior financial performance. Also understanding OB helps determine a managers effectiveness. Leadership and communication skills are critical as a person progresses in his or her career. Better interpersonal skills result in lower turnover of quality employees and higher quality applications of recruitment.
  • 1.2 What managers do

  • What do managers do?
    Managers achieve goals through other people. By making decisions, allocating resources and directing the activities of others to attain goals.
  • What is an organization?
    A consciously coordinated social unit, consisting out of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.
  • What are the four functions of managers?
    1. planning 2. leading 3. controlling 4. organizing
  • What are the three types of roles that managers can execute?
    1. interpersonal 2. informational 3. decisional
  • What are the three types of management skills?
    1.technical skills 2. human skills 3. conceptual skills
  • What are the four managerial activities according to Fred Luthans?
    1. traditional management 2. communication 3. human resource management 4. networking
  • What are some of the insights from Fred Luthans research into the difference between effective vs succesful managerial activities?
    Succesful managers give almost the opposite emphasis to traditional management, communication, hrm and networking as do effective managers. This  challenges the assumption that promotion is based on performance rather than on politics and networking in getting ahead in an organization.
  • 1.3 Definition of organizational behavior

  • What is organizational behavior?
    a field of study that investigates the impact of individuals, groups and structure on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.
  • 1.4 Complementing intuition with systematic study

  • What is systematic study?
    looking at relationships, attempting to attribute causes and effects and drawing conclusions based on scientific evidence
  • What is evidence based management?
    the basing of managerial decisions on the best available scientific evidence
  • What is intuition?
    a gut feeling not necessarily supported by research
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Voorbeelden van vragen in deze samenvatting

What means Soft skills:
1
Henri Fayol wrote that all managers perform five management functions, but Today, we have condensed these to four. Give them both
1
What is the importance of interpersonal skills?
1
What do managers do?
1
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