Samenvatting Management Leading and Collaborating in the Competitive World

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ISBN-10 0071318038 ISBN-13 9780071318037
111 Flashcards en notities
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Dit is de samenvatting van het boek "Management Leading and Collaborating in the Competitive World". De auteur(s) van het boek is/zijn Thomas S Bateman Scott A Snell. Het ISBN van dit boek is 9780071318037 of 0071318038. Deze samenvatting is geschreven door studenten die effectief studeren met de studietool van Study Smart With Chris.

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Samenvatting - Management Leading and Collaborating in the Competitive World

  • 1 a. International Management

  • What are the concequenses of a Global Economy?
    1. Expansion of international trade
    2. Foreign direct investment (FDI) is playing an ever-increasing role in the global economy
    3. Imports are penetrating deeper into the world's largest economies
    4. Companies are finding their home markets under attack from foreign competitors
    5. Opportunities are greater
    6. Environment is more complex and competitive
  • What is Outsourcing?
    Contracting with an outside provider to produce one or more of an organization's goods and services
  • What is Offshoring?
    Moving work to other countries
  • Factors to consider when offshoring?


    • What is the competitive advantage of the products they offer?
    • Is the business in its early stages?
    • Can production savings be achieved locally?
    • Can the entire supply chain be improved?
  • By which 3 regions is the Global Economy dominated?
    1. North America
    2. Western Europe
    3. Asia
  • Other developing countries and regions represent important areas for economic growth
  • What is Ethnocentrism?
    The tendency to judge others by the standards of one's group or culture, which are seen as superior
  • What is Culture Shock?
    the disorientation and stress associated with being in an foreign environment
  • What does Power Distance stand for?
    The extend to which a society accepts the fact that power in organizations is distributed unequally
  • What does Individualism/collectivism stand for?
    the extent to which people act on their own or as a part of a group
  • What does Unceirtainty Avoidance stand for?
    the extent to which people in a society feel threatened by uncertain and ambiguous situations
  • What does Masculinity/Femininity stand for?
    the extent to which a society values quantity of live over quality of life
  • 2 Managing and performing

  • What makes Globalization inevitable?
    the internet
  • what can globalozation mean?
    That there company's talent and customers can come from anywhere
  • Which 3 things make the internet important to business?
    1. It is a marketplace.
    2. It is a means for manufacturing goods and services.
    3. It is a distribution channel.
  • What advantages does the internet have?
    1. It cuts down costs and it speeds up globalozation.
    2. It facilitates design of new products.
    3. it improves efficienty of decision making.
  • What is knowledge management?
    Practices aimed at discovering and harenessing an organization's intellectual recources.
  • What are Knowledge workers?
    workers whose primary contributions are ideas and problem-solving expertise.
  • the 6 drivers of perfomance explained:

    Innovation: the introduction of new goods and services.

    Quality: the excellence of your product. 
              quality reffers to: attractiveness, lack of defects, reliability, and 
    longterm dependability
  • What are the 6 drivers of performance?
    1. Innovation
    2. Quality
    3. Service
    4. Speed
    5. Cost Competitiveness
    6. Sustainability
  • What must companies today do?
    Motivate and capitalize on the ideas outside the organization (external stakeholders)
  • Who are the external stakeholders?
    1. Suppliers
    2. Society
    3. Government
    4. Creditors
    5. Stakeholders
    6. Customers
  • Who are the internal stakeholders?
    1. Employees
    2. Managers
    3. Owners
  • What does collaboration across "boundaries" need?
    in needs productive communications among different departments, divisions, or other subunits of the organization.
  • What are knowledge managers?
    they find these human assests, help people colaborate and learn,
    help people generate new ideas, and harness those ideas into succesful innovations.
  • What is Speed? 
    Fast and timely execution, response and delivery of results.
  • What is Service? and what is it focused on?
    Service is giving customers what they want and need, when they want it.

    it is focused on continually meeting the needs of customers to establish mutially beneficial long-term relationships.
  • What is Quality? what does quality stand for today?
    Quality is the excellence of your product, goods or services.
    quality reffers to: attractiveness, lack of defects, reliability and long-term dependability.

    quality today is about preventing defects and having continous improvement in how the firm opperates. 
  • What is knowledge management about?
    finding, unlocking, sharing, and althogether capitalizing on the most precious resources of the company: people's expertise, skills, wisdom, and relationships.
  • What is Innovation? and what must the firm do?
    Innovation is the introduction of new goods and services.

    The firm must:
    Adapt to changes in customer demand and new competitors.
    and be ready with new ways to communicate with customers and deliver the products to them. 
  • What is Cost Competitiveness? 
    Keeping costs low to achieve profits and be able to offer prices that are attractive to customers.
  • What is Sustainability?
    The effort to minimize the use of resources, especially those that are polluting and nonrenewable.
  • What is the definition of Management?
    the process of working with people and resources to accomplish organizational goals. Effectively and efficiently.
  • What is Planning? and what is it used for?
    Systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.

    analyzing currentsituations, anticipating the future, determining objectives, deciding in what types of activities the company will engage.
  • What is Organizing? and what is it used for?
    assembling and coordinating the human, financial, physical, informational and other resources needed to achieve goals.

    specifying job responsibilities, grouping jobs into work units, marshalling and allocating resources.
  • What is Leading?
    Stimulating people to be high preformers.
  • What is  Controlling?
    monitoring performance and making need changes,
  • a typical day for a manager is not neatly devided into four functions.
    it is hectic and he needs to be able to firefight his way trough the day.
  • What are the four management functions?
    1. Planning
    2. Organizing
    3. Leading
    4. Controlling
  • What are the 3 levels of managers?
    1. Top level managers
    2. Middle level managers
    3. Frontline managers.
  • What are top level managers?
    they are senior executives responsible for the overall management and effectiveness of the organization.
  • What are middle level managers?
    managers located on the middle layers of the organizational hierarchy, responding to top level manageres.
  • What are frontline managers?
    Lower level managers who supervise the operational activities of the organization.
  • What are the managerial interpersonal roles?
    1. Leader: Staffing, training and motivating people.
    2. Liaison: Maintaining a network of outside contacts who provide information and favors.
    3. Figure Head: Performing symbolic duties. (social and legal demands)
  • What are the managerial informational roles?
    1. Monitor: seeking and receiving information to develop a thorough understanding of the organization and its enviroment.
    2. Disseminator: transmitting information from source to source, sometimes interpreting and integrating different perspectives.
    3. Spokesperson: Speaking on behalf of the organization about plans, policies, actions and results.
  • What are the managerial decisional roles?
    1. Entrepreneur: Searching for new business opportunities and initiating new projects to create change.
    2. Disturbance Handler: taking corrective measures during crises or other conflicts.
    3. Resource allocator: providing funding and other resources to units or people, include making or improving significant organizational decisions
    4. Negotiator: engaging in negtiations with parties outside the organization as well as inside. 
  • What are Technical Skills?
    the ability to perform a specialized task a particuar method or process
  • what are conceptual and decisional skills?
    Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.
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Voorbeelden van vragen in deze samenvatting

What makes Globalization inevitable?
2
what can globalozation mean?
2
Which 3 things make the internet important to business?
2
What advantages does the internet have?
2
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