ICC Les

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Samenvatting - ICC Les

  • 1 Les 1

  • What is cultural competence
    an ability to interact effectively with people from different backgrounds and cultural hertitage
  • Why is cultural competence important? 3
    1 globalization
    2 increasingly: different cultures working together
    3 becomes more important
  • What is intercultural communication
    comm between sorces en receivers from different cultures
  • Culture =
    a code of attitudes, norms and values, the way of thinkng.
  • What does culter determines
    how we see ourselves and the world
  • What is culture (Hofstede)
    collective programming of mind
  • What is culture (Schein)
    set of basic assumptions - shared solutions to universal problems (consists of layers) ONION.
  • What is culture (huijser)
    set of shared norms and values
  • What is culture (trompenaars)
    the way people solve problems
  • How does the onion model work? (Schein)
    First layer: artefacts  first thing you notice when you enter a new country
    Second layer: norms and values written and unwritten standaards of correct disered behaviour
    Third layer: Assumptions learned very young and unaware of their influence.
  • What is value?
    what we think is good or right (showing respect to older)
  • How do you create effective intercultural communication?
    - bringing basic assumptions of our own culture to our awareness
    - regonizing the basic assumptions of other cultures.
  • What does effective ICC bring you??
    - creative and effective comm with people from different countries
    - cultural diversity at work = a source of insparation and growth

    --> cultural synergy
  • 6 areas of culture by Hofstede:
    1 power distance
    2 individualism vs collectivism
    3 masculinity vs feminity
    4 uncertainty avoidance
    5 long-term vs short-term orientation
    6 indulgence vs restraint
  • What does low power distance mean?
    - childeren as equal
    - your opinion is valid
    - you do not wait for orders, you take initiative
  • what does high power distance mean?
    - your superiors have more power than you
    - you can have your own opinion but if you want to give it you have yo do it in a very respectful way
  • Individualistic country
    - "I'-oriented
    - loos ties between individuals
    - mainly responsible for yourself
    - aim is to raise you independent
    - spreaking your mind
  • collective country
    - "we" oriented
    - aim of upbringing is to help you become a responsible member of yoru group
    - aim is to keep harmony in the group
    - group = all your social networks
  • masculine society
    - assertiveness, achievement and success -> values
    - men: assertive, tough. women: modest, tender, quality of life
    - it is good to be best
  • feminine society
    - emotional gender roles overlap
    - be a balanced person, sociable, modest and caring for others
    - just act normal
  • high uncertainty avoidance
    - strict rules
    - uncertainty is seen as threat
    - structures is expected
    - safety and security -> motivators in life
    - need for predictability: strict formal and informal rules
  • low uncertainty avoidance
    - flexible rules
    - uncertainty is seen as normal
    - less structure, more space
    - achievement, appreciation, room for personal growth -> motivators in life
  • Long-term oriented

    - You can overcome huge obstacleswith time,   strength and perseverance;


    - Thrift (frugal with money), working hard and perseverance are highly valued and lead to results;

    - Failure leads to loss of face;

    - Self-discipline and responsibility are highly valued;
  • Short-term oriented

    - Emphasis on achieving fast results with short efforts

    - Saving money is important but the social pressure to spend the money is great;
    Working hard is important butsuccess and failure are also often luck and chance.
  • Indulgence societies:
    - A society that allows relatively free 


    gratification of basic and natural human drives related to enjoying life and having fun.

    - It is easy to give in to pleasure (enjoying leisure time, being with friends, spending money, romantic
    relations).
    - High scores = high levels of feeling happy, family size and high participation in sports.
  • Restraint societies:
    - A society that suppresses gratification of needs and regulates it by means of strict social norms.


    - Pleasure is controlled
    - People find it difficult to enjoy life
    - High restraint = high pessimism in society, health problems, saving money, low need for freedom of speech, high presence of police in society).
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What is cultural competence
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Why is cultural competence important? 3
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What is intercultural communication
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Culture =
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