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Samenvatting - ICC Les
1 Les 1
What is cultural competencean ability to interact effectively with people from different backgrounds and cultural hertitage
Why is cultural competence important? 31 globalization
2 increasingly: different cultures working together
3 becomes more important
What is intercultural communicationcomm between sorces en receivers from different cultures
Culture =a code of attitudes, norms and values, the way of thinkng.
What does culter determineshow we see ourselves and the world
What is culture (Hofstede)collective programming of mind
What is culture (Schein)set of basic assumptions - shared solutions to universal problems (consists of layers) ONION.
What is culture (huijser)set of shared norms and values
What is culture (trompenaars)the way people solve problems
How does the onion model work? (Schein)First layer: artefacts first thing you notice when you enter a new country
Second layer: norms and values written and unwritten standaards of correct disered behaviour
Third layer: Assumptions learned very young and unaware of their influence.
What is value?what we think is good or right (showing respect to older)
How do you create effective intercultural communication?- bringing basic assumptions of our own culture to our awareness
- regonizing the basic assumptions of other cultures.
What does effective ICC bring you??- creative and effective comm with people from different countries
- cultural diversity at work = a source of insparation and growth
--> cultural synergy
6 areas of culture by Hofstede:1 power distance
2 individualism vs collectivism
3 masculinity vs feminity
4 uncertainty avoidance
5 long-term vs short-term orientation
6 indulgence vs restraint
What does low power distance mean?- childeren as equal
- your opinion is valid
- you do not wait for orders, you take initiative
what does high power distance mean?- your superiors have more power than you
- you can have your own opinion but if you want to give it you have yo do it in a very respectful way
Individualistic country- "I'-oriented
- loos ties between individuals
- mainly responsible for yourself
- aim is to raise you independent
- spreaking your mind
collective country- "we" oriented
- aim of upbringing is to help you become a responsible member of yoru group
- aim is to keep harmony in the group
- group = all your social networks
masculine society- assertiveness, achievement and success -> values
- men: assertive, tough. women: modest, tender, quality of life
- it is good to be best
feminine society- emotional gender roles overlap
- be a balanced person, sociable, modest and caring for others
- just act normal
high uncertainty avoidance- strict rules
- uncertainty is seen as threat
- structures is expected
- safety and security -> motivators in life
- need for predictability: strict formal and informal rules
low uncertainty avoidance- flexible rules
- uncertainty is seen as normal
- less structure, more space
- achievement, appreciation, room for personal growth -> motivators in life
- You can overcome huge obstacleswith time, strength and perseverance;
- Thrift (frugal with money), working hard and perseverance are highly valued and lead to results;
- Failure leads to loss of face;
- Self-discipline and responsibility are highly valued;
- Emphasis on achieving fast results with short efforts
- Saving money is important but the social pressure to spend the money is great;
Working hard is important butsuccess and failure are also often luck and chance.
Indulgence societies:- A society that allows relatively free
gratification of basic and natural human drives related to enjoying life and having fun.
- It is easy to give in to pleasure (enjoying leisure time, being with friends, spending money, romantic
- High scores = high levels of feeling happy, family size and high participation in sports.
Restraint societies:- A society that suppresses gratification of needs and regulates it by means of strict social norms.
- Pleasure is controlled
- People find it difficult to enjoy life
- High restraint = high pessimism in society, health problems, saving money, low need for freedom of speech, high presence of police in society).
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Voorbeelden van vragen in deze samenvatting
What is cultural competence
Why is cultural competence important? 3
What is intercultural communication