Summary Intercultural sensitivity : from denial to intercultural comptence

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ISBN-10 9023245474 ISBN-13 9789023245476
76 Flashcards & Notes
8 Students
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This is the summary of the book "Intercultural sensitivity : from denial to intercultural comptence". The author(s) of the book is/are C Nunez, R Nunez Mahdi, L Popma Carlos Nunez. The ISBN of the book is 9789023245476 or 9023245474. This summary is written by students who study efficient with the Study Tool of Study Smart With Chris.

Summary - Intercultural sensitivity : from denial to intercultural comptence

  • 1 Cultural Awareness

  • Name the tree layers of culture?
    Artefacts of Culture
    Norms and Values
    Basic Assumptions
  • What is culture?

    1. Artefacts you first notice when entering a country

    2. Norms and Values: written and unwritten standards of correct, desired behavior
    Values express what we think is right

    3. Basic Assumptions: abstract, invisible
    we learn them and are unaware of their influence
    but perceptions are shaped or distorted by basic assumptions of culture
  • Norms and Values?
    written and unwritten standards of correct, desired behavior, values express what we think is right
  • Basic Assumptions?
    invisible, learn them and are unaware of influence
    perceptions of world are shaped or distorted by basic assumptions of culture
  • Definition of Culture?
    Culture is the collective programming of the mind, which distinguishes the members of one group of people from another

  • Cultural Programming?
    Culture is learned
    programmed through upbringing,socialization,norms and values and perception

  • Three levels of programming
    Human Nature (eat and devour with hands)

    Cultural (makes us eat with fork and knife)

    Individual (individual may choose not use fork regardless what society thinks)

  • "Collective" mental programming
    group/subculture we belong to

    continent, country, hobby, gender, social class


  • Intercultural Communication
    exchange of means

    External noise: sledge hammer, TV

    Internal noise: worried, nervous

    Cultural noise: cultural programming can distort message (too loud speaking)

  • 2 Hall's Model of Cultural Differences

  • Who?
    American Anthropologist Edward and Midlred Hall

    Compare Culture to gigantic, finely tuned Computer
    works wonderfully as long as all actions are done in right sequence

    Cultural differences in communication
  • 6 Key Concepts for more effective intercultural communication
    1. High Low Context Communication

    2. Monochronic & Polychronic Time

    3. Personal Space

    4. Fast & Slow Messages

    5. Fast and Slow Information Flow

    6. Action Chains
  • 2.1 High & Low Context

  • All Communication takes place within certain context

    How much or how little meaning is communicated through context differs from culture
  • In Low Context communication, message ...
    - verbalised explicitly 

    - clearly structured, in separate compartments "Compartmentalising"

    - direct

    - more literal

    - less emphasis on non verbal communication

    - starts with main point and then moves on to details
  • In High Context communication message is...
    - part of the person, not always verbalized explicitly

    - flows freely 

     - indirect

    - is coded that you interpret it metaphorically

    - starts with context, circling towards main point 
  • Low Context Countries
    North Western Europe, North America, Australia, New Zealand
  • High Context Countries
    Latin Europe, Middle East, Asia, Africa, Latin America

  • 2.2 Monochronic & Polychronic Time

  • Monochronic Cultures
    - prefer doing one thing at a time

    - concentrate on your tasks and try not to disturb

    - time is linear, deadlines and time schedules serious

    - communication is low context

    - need explicit infos

    - task oriented

     - work is done swiftly and promptly

    - make plans and keep to them
  • Polychronic Cultures
    - prefer doing many things at same time

    - Interruptions aren't really interruptions

    - time is spatial

    - communication is high context

    - don't usually need explicit infos

    - relationship oriented

    - work depends on how good relationship is

    - make plans and change with ease and flexibility
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Example questions in this summary

Name the tree layers of culture?
4
Norms and Values?
4
Basic Assumptions?
4
Definition of Culture?
4
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